Refund policy

RETURN AND REFUND POLICY

Golden Shilajit Official

Last updated: August 2026

Return Window

We accept returns within 45 days of the date of delivery. This is not a money-back guarantee or satisfaction guarantee.

Eligible Returns

To be eligible for a return under our standard policy, items must be:

  • Unopened
  • Unused
  • Original seal intact and unbroken
  • In original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

We are unable to accept returns of supplement products that have been opened, partially used, or whose original seal has been broken or tampered with, for hygiene and safety reasons. Items returned outside the 45-day window will not be accepted under our standard policy.

Nothing in this policy affects your statutory rights under applicable consumer protection law, including rights in relation to faulty, misdescribed, or defective goods.

How to Start a Return

Please contact us before sending any item back. Items returned without prior authorisation will not be accepted.

To initiate a return:

  1. Email us at info@goldenshilajit.com with your order number and reason for return
  2. We will review your request and respond within 2 business days
  3. If your return is approved, we will provide you with return instructions and the approved return address
  4. Send the item back using a tracked shipping method

We do not publish a return address publicly. The approved return address will be provided after your return request has been reviewed and accepted.

Return Shipping

For standard eligible returns, the cost of return shipping is the customer's responsibility. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly with your order number and photographs where applicable. We will assess the issue and, where the fault lies with us or our courier, we will arrange a replacement or refund without requiring you to bear the cost of return shipping. Your statutory rights in relation to faulty or misdescribed goods are not affected by this policy.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@goldenshilajit.com. We will do our best to cancel your order before it is fulfilled and dispatched. Once an order has been dispatched, it cannot be cancelled and our standard return policy applies.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome. If your return is approved, a refund will be issued to your original payment method. Please allow time for your bank or payment provider to process and post the refund, as processing times vary.

Contact

Email: info@goldenshilajit.com

Phone: +92 334 8455205

Monday–Friday, 8:00am–5:00pm Pakistan Time