Shipping policy
SHIPPING POLICY
Golden Shilajit Official
Last updated: August 2026
Processing Time
Orders are normally processed within 1–2 business days, Monday to Friday, excluding public holidays. You will receive an email confirmation once your order has been dispatched.
Shipping
We offer free worldwide shipping on all orders.
Estimated Delivery Times
After dispatch, estimated delivery times are:
- United States: approximately 3–5 business days
- International: approximately 7–15 business days
These are estimates only and are not guaranteed. Transit times do not include weekends or public holidays. Actual delivery may vary depending on your location, courier operations, customs clearance, weather conditions, public holidays, or other factors outside our control.
Order Tracking
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. You can track your order at any time using our Track My Order page: https://www.goldenshilajitofficial.com/pages/track-my-order
Customs and Import Duties
If you are ordering from outside the country of dispatch, you are responsible for ensuring that the products you order are permitted for import into your destination country and for paying any applicable customs duties, import taxes, or fees. We have no control over these charges and cannot predict their amount. We are not responsible for delays caused by customs clearance.
Delivery Address
Please ensure that your delivery address is complete and accurate at the time of ordering. We are not responsible for failed delivery or loss of parcels resulting from an incorrect or incomplete address provided by the customer.
Undelivered and Returned Parcels
If a parcel cannot be delivered due to an incorrect address, failed collection, or refusal of delivery, it may be returned to us by the courier. In such cases, additional reshipping costs may apply. We will contact you to arrange redelivery where possible.
Delays
We are not responsible for delays caused by courier operations, customs clearance, weather events, public holidays, or other circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us and we will investigate with the courier.
Damaged or Lost Parcels
If your order arrives damaged or appears to be lost in transit, please contact us promptly with your order number and photographs of any damage where applicable. We will investigate based on tracking information and courier records and work to resolve the matter appropriately.
Contact
Email: info@goldenshilajit.com
Phone: +92 334 8455205
Monday–Friday, 8:00am–5:00pm Pakistan Time